Question 1

When will the player go live next?

Accepted Answer

Players can start a live chat at any time. Either they schedule the chat or they go live unannounced. In all cases, you will receive a notification.

Question 2

How often do they go live?

Accepted Answer

There are no restrictions; it varies based on the player and their weekly agenda.

Question 3

Do the players read the messages?

Accepted Answer

Yes, players read messages. Even when they are not in a live chat, they can read things incognito to see what fans are saying.

Question 4

Why do the players speak my language? He said he doesn’t speak my language.

Accepted Answer

Messages are translated for you and player based on your selected languages in the app.

Question 5

I don't speak the player's language; how do they understand?

Accepted Answer

Messages get translated to the player's preferred language.

Question 6

How do I talk to the player?

Accepted Answer

Click on "Enter now” in the chatrooms when the player is live.

Question 7

I missed the previous chats. How do I see what has been said?

Accepted Answer

You can review past messages by visiting the players’ profiles or by scrolling through the chat history.

Question 8

Are we really chatting with the players?

Accepted Answer

Yes, it’s always the players themselves! They joined The Residency because they really wanted to connect with you in a fun way.